Jammed in the opening, rollers out of the track
Garage door off track
A door that has jumped its track is unstable and under load. This is the failure most likely to cause an injury, and the one most likely to get worse if you keep trying the opener.
Call 214-733-2371Stop using the opener now
A derailed door is held up by whatever is left. Running the opener again can pull the remaining rollers out and bring the door down. Don't park under it and don't try to lever it back — the tracks bend easily and a bent track turns a repair into a replacement.
Likely causes
What’s probably wrong
- 1
Struck by a vehicle
The most common cause by a wide margin. Even a slow bump bends the track or a roller bracket enough to derail the door.
- 2
Broken or slack cable
If one cable fails, that side drops, the door goes out of square, and the rollers on the opposite side pull free.
- 3
Worn rollers
Rollers that have lost their bearings develop play, and eventually one walks out of the track under load.
- 4
Obstruction in the track
Anything hard in the track — a stone, a bolt, a bent section — will lift a roller out as the door passes.
Start here
Not quite it?
These are the other five failures we get called out for most.
- Loud bang, now it won't openIt sounded like a gunshot in the garageWhat this means
- It came off the trackJammed in the opening, rollers out of the trackWhat this means
- It closes, then opens againIt goes down a foot and reverses back upWhat this means
- The cables are looseSlack cable, or one side has droppedWhat this means
- The opener hums but nothing movesMotor runs, door stays putWhat this means
- There's a gap along the bottomDaylight, water, or leaves getting inWhat this means
Not on the list? Call (214) 733-2371 and describe what it’s doing — we’ll tell you what we think before we come out.
Get started
Get help with a garage door off track
Tell us what's happening and where, and we'll call you back. If the door is stuck or a car is trapped, phone us — that's always faster.
- Hours
- Open 24 hours, 7 days a week
- Shop
- 1912 University Business Dr Suite 403, McKinney, Texas 75071
- Response time
- Same-day service on most repair calls
Request service
Four quick questions. We’ll ask the rest when we call.